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+1 (585) 501-8888
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Weekends & Holidays 10:00 AM – 4:00 PM
FAQ
How do I change my linked bank card?
Go to My Account → Bank Cards, remove the current card, and add a new one.
How long does a deposit refund take?
Deposits are automatically refunded after the auction ends, typically processed instantly to your account balance.
Can I retract a bid?
Per auction rules, bids are binding once submitted and cannot be retracted. Please confirm the amount before bidding.
How long do I have to pay after winning?
After winning, the system generates an order and sends a payment reminder. Please complete payment within 48 hours; late payment may affect your deposit refund.
How can I verify the authenticity of a lot?
All MAISON lots are rigorously reviewed by our expert authentication team. We guarantee authenticity for every lot. Contact support for authentication reports.