Privacy Policy
Last updated: December 1, 2024
1. Information We Collect
MAISON Auction House ("we") values your privacy. When you use our services, we may collect the following information:
- Account Information: Name, email address, phone number, and other basic details provided during registration.
- Payment Information: Card number (encrypted, only last four digits displayed), bank name, and related details.
- Transaction Information: Bid history, order details, deposit payments, and refund records.
- Device Information: Browser type, operating system, IP address, and other technical data for security verification.
2. How We Use Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our auction services.
- To process bids, payments, deposit management, and other transaction-related operations.
- To send bid reminders, outbid notifications, and order status updates.
- To prevent fraud and ensure platform security.
3. Information Protection
We employ industry-standard security measures to protect your personal information, including 256-bit SSL encryption, encrypted card storage, access controls, and regular security audits. We will never sell, rent, or otherwise provide your personal information to third parties without your explicit consent or legal requirement.
4. Data Retention & Deletion
Your personal information is securely stored during the service period and for any legally required retention period. You may request access to, correction of, or deletion of your personal data at any time. To close your account, please contact support and we will delete or anonymize your data within a reasonable timeframe (except where legally required to retain).
5. Cookies
We use cookies and similar technologies to maintain your login session, remember your preferences, and analyze site traffic. You can manage cookies through your browser settings, but disabling them may affect certain features.
6. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: [email protected] or call +1 (585) 501-8888.